What purity are your products?
Each batch slightly varies but all of our products are 99% purity or above, which is the highest (pharmaceutical) grade available.
Why don’t you provide instructions for use?
Our products are sold for research purposes only; we do not give instructions for personal use, sorry.
Do I have to have an online consultation to buy your products?
No, because our products are sold for research purposes, you don’t need to have any consultation or fill out any medical forms.
How long will it take to receive my order?
Delivery takes 5-30 days on average. We cannot control deliveries once they are posted but we do provide tracking on all orders. We do have an express delivery option. Orders are sent from the United States where they are manufactured, different countries take various time for delivery.
Do you guarantee delivery?
Yes, every time you order with us you will receive your product. We do ask you wait an extra 15 days after the usual delivery time for slow orders. If you haven’t received your order after that we’ll replace it for free.
Do you deliver to PO Boxes?
Yes, we deliver to PO boxes without any issues.
Can you deliver to a country that isn’t listed at checkout?
No sorry we don’t deliver to any countries that aren’t already listed at checkout. Currently we do not ship to New Zealand, United Kingdom, Germany, Norway, India or The Philippines.
Do you accept returns or offer refunds?
Due to the nature of this product we cannot accept returns or refunds. We will refund/replace any product that does not meet our minimum 99% purity standard or deemed faulty.
Where should I keep Melanotan?
Melanotan is stable at room temperature however we recommend it’s not kept above 35°C. Once you reconstitute we recommend storing it in the refrigerator when not being used.
When will I get a tracking number for my order?
It usually takes 24-48 hours for tracking numbers to be sent to your email, remember to also check your spam folder. Keep in mind it can take longer on weekends/public holidays.
Where can I get more information on Melanotan?
We recommend you do your own research online, we sell this for research purposes only so we cannot give you information on how to use this product or anything of that nature. By purchasing this product from us you agreeing it will be used for research purposes only.